Payment Assistance & Programs for Low Income Consumers

Vermont offers a number of programs to help consumers who face financial barriers to maintaining utility service. Here is a list of resources for those facing financial hardship:

Public Service Board rules

Public Service Board rules provide some protections against disconnection for delinquent bills during the winter, and in cases of medical emergency. The publication Utilities and You can help you understand these rights.

Agencies providing assistance to consumers

The Vermont Department of Public Service annually compiles a list of government and private agencies that may provide assistance to consumers in paying their bills.

Lifeline and Link-Up

The Vermont Lifeline telephone discount program reduces the cost of telephone service for income-eligible Vermonters. The Link-Up program reduces installation charges for phone service by at least 50 percent for income-eligible Vermonters.

Vermont Telecommunicatons Equipment Distribution Program

VT-EDP provides free adaptive equipment for Vermonters with hearing, speech and other disabilities whose incomes qualify. The program helps low income people with disabilities stay connected to the telephone system.

Telephone for People with Hearing Disabilities

People with hearing disabilities who need a TTY to use the telephone qualify for a hearing disabilities discount on telephone service within the state of Vermont.

Heating Fuel - Groups Discounts

The Energy Co-op of Vermont and Upper Valley Energy Group are member-based organizations that help their members save money by jointly purchasing or "pre-buying" heating fuel at discounted rates negotiated with commercial fuel dealers.