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Payment Assistance & Programs for Low-Income Consumers

 
The State of Vermont offers a number of programs to help those consumers who may be facing financial barriers when establishing, maintaining, and/or restoring utility service. Below you will find helpful information about these various programs.
 

Public Service Board Rules

Vermont Public Service Board (Board or PSB) rules provide some protections against disconnection 1) for delinquent bills during the winter 2) if you are a tenant with an account in your landlord's name, and 3) in cases of medical emergency. Please refer to the page Your Rights as a Consumer for specific Board rules regarding protections in these cases.
 
 

Agencies Providing Financial Assistance

This section provides information regarding government and private agencies that may provide payment assistance to consumers.

 

Lifeline Telephone Service Credit Program

The Vermont Lifeline Telephone Service Credit Program reduces telephone service cost for eligible consumers. (Please note: The Link-Up Program that reduces phone service installation charges is no longer available.)

 

Programs for Consumers with Disabilities

Vermont offers consumers with disabilities several programs to help stay connected to the telephone system. Please see the Programs for Consumers with Disabilities page for more information.

 

Heating Fuel (Group Discounts)

There are several fuel-group organizations that help their members save money by jointly purchasing heating fuel at discounted rates negotiated with commercial fuel dealers. These include (but are not necessarily limited to): Energy Co-op of Vermont; Ruth Clark Fuel Group; and VHeat Fuel Buying Program (through the Vermont State Employees Credit Union).