Lifeline Telephone Service Credit Program

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The Lifeline Telephone Service Credit Program (Lifeline) provides eligible consumers with a credit of at least $9.25 per month towards the cost of basic local telephone service. The discount is given by the local phone company, which gets reimbursed from the Vermont Universal Service Fund. The credit appears each month on the Lifeline recipient's bill.

Please Note: Not all phone companies participate in the Lifeline Program. For a list of participating companies, see the Department for Children and Families, Economic Services Division (ESD) webpage: Phone Assistance in Vermont. Other companies may offer a Lifeline Telephone Service Credit, but they are not required to do so, and they do not get reimbursed for their costs. Cell phone companies do not currently offer the Lifeline credit. 



To apply for Lifeline Telephone Service Credit (Lifeline):

  1. Fill out the Lifeline application form and return it with your income tax form to the Vermont Department of Taxes; OR

  2. Call the ESD at 1-800-479-6151 to see if the benefits you receive would make you eligible for Lifeline. Please note: you may be asked to complete the Lifeline application form mentioned above.
For more information about the Lifeline program, please visit the ESD webpage, Phone Assistance in Vermont.
Additionally, each year the Vermont Department of Public Service publishes the Lifeline Annual Report, which contains a wealth of information about Lifeline and other programs. For a link to the annual report, please visit the Vermont Universal Service Fund page.