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• Public Service Board

File a Complaint

For complaints about regulated utilities:

If you have a complaint against a telephone, electric, natural gas, cable or private water company, and you have already tried without success to resolve the problem yourself, the Department of Public Service Consumer Affairs staff is available to investigate and seek informal resolution of your dispute or problem. If DPS is unable to help you reach a satisfactory resolution, consumers have the right to seek formal resolution through the Public Service Board.

How to file a complaint

Use the online complaint form to file your complaint electronically.

You can also print the form and mail or fax it to:

You may also file your complaint by telephone by dialing:

Consumer Affairs will get in touch with you as needed for more information, investigate your complaint and notify you, in writing or by telephone, of the outcome and your further options. While your complaint is at the Department, you must pay any bills not in dispute or your service may be terminated by the utility.

Filing a formal complaint with the Public Service Board

To file a formal complaint with the Public Service Board, a person must submit a "short and plain statement of facts showing that the complainant is entitled to relief. The statement shall be signed by the consumer."

The full text of the Board's complaint rule, detailing the procedure for filing a formal complaint are available on the Board's website.

For complaints about companies that are not regulated utilities and for telemarketing complaints:

Contact the Vermont State Attorney General.