Welcome!

The Public Service Department (PSD) is an agency within the executive branch of Vermont state government, and is charged with representing the public interest in energy, telecommunications, water and wastewater utility matters.

The mission of the PSD is to serve all citizens of Vermont through public advocacy, planning, programs, and other actions that Chris Recchia Photomeet the public's need for least cost, environmentally sound, efficient, reliable, secure, sustainable, and safe energy, telecommunications, and regulated utility systems in the state for the short and long term.

We work to advance Vermonter’s quality of life, economy and security through implementation of our statewide energy and telecommunications goals,  using sound statewide energy and telecommunications planning, strong public advocacy of the public good, and through strong consumer protection advocacy for individuals. 

For more information about the PSD, please visit our About Us page.

Christopher Recchia, Commissioner
     

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Announcements:

 

Public Comments Sought On Vermont Energy Investment Corporation’s Operation of Efficiency Vermont

State utility regulators are interested in your comments about the performance of Vermont Energy Investment Corporation (VEIC), the administrator of Efficiency Vermont. The Vermont Public Service Board (Board) and the Vermont Department of Public Service are reviewing VEIC's performance from 2009 through 2014 as a routine part of the State's oversight of Efficiency Vermont. The purpose of this review is to determine if VEIC has performed as expected and, if not, whether the Board should consider appointing a different administrator. Customer input is an important part of this review process.

VEIC has operated Efficiency Vermont under a Board appointment since 2009, and has provided energy efficiency services to Vermont homes, businesses, and communities since 1999. VEIC provides Efficiency Vermont services in all electric utility service areas except the City of Burlington Electric Department service territory.

If you would like to provide comments, please send them in writing to psb.clerk@state.vt.us or to the Vermont Public Service Board, 112 State Street, Montpelier VT 05620-2701. Please reference Docket 8455 in your comments. Interested entities and individuals may also seek to intervene in the proceeding by filing a Motion to Intervene prior to May 1, 2015. More information about the Board's review is available on the Board's website at http://psb.vermont.gov/docketsandprojects/eeu/8455.

GMP Alerts Customers to Phone Scam

Green Mountain Power is warning customers about a phone scam. The caller claims to be representing Green Mountain Power from the billing and disconnect division and demands payment to avoid a disconnection of service.

This is definitely a phone scam. Green Mountain Power follows very clear state rules when working with customers about paying past due bills. Green Mountain Power advises customers that it does not demand credit card information or alternate payment mechanisms from a customer for any purpose.

Any customer receiving such a call should not provide the caller with any personal information, including account or credit card numbers. If you have any doubt about the source of the call, you should hang up and call Green Mountain Power’s toll free customer service line at 1-888-835-4672 to verify the caller’s identity.

The Vermont Attorney General’s office recommends reporting these phone scam calls by calling 1-800-649-2424 outside of Chittenden County, or 1-802-656-1423 if you live in Chittenden County.
 

Connectivity Initiative RFP

Vermont Public Service Department Issues First Request for Proposals under the Connectivity Initiative

Montpelier, Vermont – The Public Service Department today issued its first request for proposals under the new Connectivity Initiative, pursuant to Act 190 passed in 2014. The RFP invites Internet Service Providers to submit proposals to serve locations identified by the Department as needing improved access to broadband Internet service. The Department will award grants to organizations willing to serve these areas. The Department will utilize up to $963,350.00 in available funding to support the extension of broadband facilities in underserved communities.

Public Service Commissioner, Christopher Recchia, stated “the Connectivity Initiative will play an important role in continuing Vermont’s effort to bridge the connectivity divide between rural and urban communities.” Broadband speeds to underserved areas are the focus of the new initiative. “We hope that through the Connectivity Initiative we can increase the speed and quality of broadband service in Vermont’s hardest-to-reach areas,” said Commissioner Recchia. Any technology will be accepted, so long as it meets the minimum service characteristics contained in the RFP.

To initiate the process, the Department identified over 1,700 locations eligible for support through this first round of funding. The lowest acceptable speed for funding under this RFP is 10 Megabits per second (Mbps) download and 1 Mbps upload, but the Department encourages solutions that provide higher levels of service. “We want to bring these communities the best quality broadband service we can with our funding,” stated Recchia.

A copy of the RFP, along with a list of eligible locations, can be obtained by visiting the Public Service Department online at http://publicservice.vermont.gov/topics/connectivity or by emailing the Department at psd.telecom@state.vt.us. The proposal deadline is March 18, 2015 at 4:30 p.m.