Utility Customer Protections

The State of Vermont protects utility customers through service quality and consumer protection standards, and mandatory utility regulations. The Vermont Public Utility Commission (PUC) administers rules governing utility operations such as deposits, service disconnections, and making reasonable payment arrangements for residential customers who face challenges when paying their bills.

The PUC's rules apply to utilities that provide landline telecommunications, electric, private water, cable television, and natural gas services. The following PUC rules provide protections for consumers:

Propane gas companies, on the other hand, are not regulated by the PUC and operate under a separate set of rules called CF 111. If you have questions or need assistance with a propane issue, contact the Vermont Attorney General's Consumer Assistance Program. For general information about propane regulation and safety, please see the Natural Gas webpage.