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Renewables & EfficiencyTelecommunications Company Scorecard
This page contains information about customer service provided by telephone companies serving Vermont. It includes two kinds of customer service-related information for each company:
- the rate of disconnections for non-payment
- the applicable service quality plan
Disconnect Rate
The following table shows residential disconnection rates for non-payment of Vermont's incumbent local exchange telephone companies. Rates are non-payment disconnections per 1000 residential customers.
Disconnections per 1000 residential
customers |
||||
| Company | 2003 |
2004 |
2005 |
2006 |
| Fairpoint | 80.4 |
77.7 |
82.66 |
89.72 |
| Franklin | 77.5 |
102.0 |
111.09 |
101.78 |
| Ludlow TDS | n/a |
61.0 |
87.06 |
67.67 |
| Northfield TDS | n/a |
128.5 |
163.65 |
124.96 |
| Perkinsville TDS | n/a |
76.1 |
125.17 |
104.66 |
| Shoreham | 118.0 |
122.5 |
109.86 |
112.79 |
| Topsham | 25.8 |
18.8 |
12.66 |
40.83 |
| Verizon | 57.2 |
52.3 |
116.59 |
60.79 |
| Vermont Telephone | 66.3 |
56.6 |
77.15 |
n/a |
| Waitsfield/Champlain Valley Telecom | 131.0 |
117.0 |
n/a |
106.24 |
| Weighted average | 66.4 |
59.8 |
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|
2001 data is unavailable. "n/a" indicates data unavailable |
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Service Quality Plans
Providers of local telephone service in Vermont are subject to service quality standards. All local providers are subject to a generic set of standards that was established in Docket 5903. Verizon is subject to a more stringent set of standards as part of its incentive regulation plan. The Verizon service quality plan, unlike the generic plan, includes financial consequences for failure to meet required baselines. The two plans are posted below are in Acrobat PDF format.