Vermont COVID-19 Arrearage Assistance Program

Disconnection Moratorium Extended until 9-30-20

Vermonters suffering economic hardship due to loss of income from COVID-19 can get help now to pay their arrearages for residential and non-residential accounts. The program provides financial support to customers of regulated utilities who may face disconnection of service because of past-due balances.

The program provides eligible Vermont households with a grant to assist with past-due balances for electricity, natural gas, regulated private water and wired/landline telephone bills. Residential households and non-residential account holders who have suffered an economic hardship due to loss of income precipated by COVID-19 may apply for assistance. Residential applicants may only apply for a grant for their primary residence. 

Applicants must attest to economic hardship caused by the pandemic among other attestations that are designed to ensure the integrity of the application.

  • Have a copy of the bill(s) handy
  • ​You'll need to know the account number, service address and the account holder's name
  • ​If you intend to apply for assistance with your telephone bill, you'll need to have an electronic copy that you can upload to the online application
  • You do not need to upload a copy of your electric, natural gas or regulated private water bill
  • You'll need to register and create a password (just start filling in the blank and there's a handy tool tip to help out)

Register and Apply Online Now for Arrearage Assistance

Once you have registered and started an application, IF you lose connection or time out and need to log back in, first be sure to check your email inbox or your junk email for an email that confirms you have registered. This email will include your user login (which is different than your email address) and your password. You will need to receive the confirmation email before you can utilize a Login.  It may take several minutes before you receive an email.  Once you have received your user login and password, you may login to your application. You can also keep track of your application going forward.  

Login for arrearage assistance 


You must apply before November 30, 2020. Grants will be awarded on a first come, first served basis until funding runs out or the program ends in December.

Funds for this program were made available through the federal CARES Act and the State of Vermont Coronavirus Relief Fund. There is limited funding. 

Questions? The Department has prepared Frequently Asked Questions. You can also call your utility to ask questions; contact your local Vermont Community Action Agency, or contact the Department's Consumer Affairs and Public Information (CAPI) Division at 1-800-622-4496, via email at, or through CAPI's online form.