Information for Consumers - Natural Gas


This page summarizes information for consumers of natural gas services. For more information, please see our main Consumer Information page, or contact us.

Vermont has one natural gas distribution company, Vermont Gas Systems (VGS). VGS serves approximately 40,000 customers in northwestern Vermont and continues to increase its customer base.

VGS is subject to Vermont Public Utility Commission (Commission or PUC) rules regarding regulation of its service, including:

  • PUC Rule 3.200 - Ratepayer Deposits for Gas, Electric, Water, Telephone, and Cable Television Service.
  • PUC Rule 3.300 - Disconnection of Residential Gas, Electric, and Water Service.
  • PUC Rule 3.400 - Disconnection of Cable Television Service and Non-residential Electric, Gas, and Water Service.

Financial Assistance (Residential Bills)

Please see the Payment Assistance & Programs for Low-Income Consumers page for more information about the resources that are available for financial assistance for residential consumers. (If you have received a disconnection notice you should contact your utility to try and negotiate a payment arrangement. If you need assistance after contacting the utility, the Consumer Affairs & Public Information (CAPI) Division may be able to help.

Consumers who need assistance with resolving a complaint regarding their VGS service that they have not been able to resolve directly with the company can contact the Consumer Affairs & Public Information (CAPI) Division of the Vermont Public Service Department.

Landowner Assistance (Eminent Domain)

During the course of a gas transmission project, a utility company may seek to acquire property rights in privately owned land. This may be done through negotiations or through the power of eminent domain. Both landowners and utility companies have certain legal rights throughout the land acquisition process. The Vermont Department of Public Service has compiled the following informational material to assist landowners:

The Eminent Domain Fact Sheet, Model Deed of Easement, and Model Agreement for Easement were prepared by or at the request of the Department to assist landowners negotiating an easement for a gas pipeline right of way ("Easement"). The Department believes that these documents are generally fair to both the typical landowner and the utility seeking the Easement, and are a helpful starting point in the negotiation process which should examine the impact the Easement will have on the Landowner's specific property. No other group or entity has specifically endorsed these documents. These documents are for general informational purposes only and are not a substitute for legal advice. The Department strongly encourages landowners to seek their own independent legal counsel when negotiating an Easement.

For more information about natural gas (and propane) regulation, please see the Natural Gas and Propane page.