Initial Language Access Plan

The Vermont Department of Public Service (the “Department”) Initial Language Access Plan (“LAP”) contains the policy and steps describing how the Department will provide information and services to people who speak languages other than English and have “limited English proficiency” or people who use various modes of communication, such as people with hearing, vision, or speech loss. The Department is committed to providing everyone in Vermont effective communication, equal opportunity, and meaningful access to its programs, activities, and services.