Vermont Electric Cooperative (VEC) officials are warning members about a phone scam targeting utility consumers that aims to collect credit card information. Under the current scam, consumers have been contacted by callers that claim to be representing VEC and demand credit card information from consumers to pay their account balance or face immediate disconnection. This is fraudulent and inaccurate.
VEC follows Vermont Public Service Board rules when working with members on past due bills and pending disconnections. VEC does contact members by phone in order to agree upon a payment plan but does not require payment in full. Additionally, VEC offers alternative options for how the payment can be made to the utility.
Anyone receiving a suspicious call should remember not to give out personal information, including account or credit card numbers. To verify the authenticity of anyone claiming to be a representative of Vermont Electric Cooperative and requesting credit card information, members should call the utility at 1-800-832-2667.
At least some of the fraudulent calls have come from the phone number 866-978-6955, extension 2235. These calls have been reported to local police and are being investigated. Please contact VEC or the Vermont Department of Public Service with any questions or concerns. You may reach the Consumer Affairs Division of the Department of Public Service at 1-800-622-4496. Members may also choose to report these calls to the Vermont State Police.