CPG Complaint Protocol

The Department of Public Service (Department) is now accepting complaints under its new protocol about the potential failure of a CPG holder to comply with the terms and conditions of a Certificate of Public Good (CPG) issued by the Public Service Board under 30 V.S.A. §§ 248 or 248a.   The Department continues to welcome public feedback at psd.consumer@vermont.gov as it begins implementing the protocol, which can be accessed here.

Make a Complaint

You may make a complaint about the potential failure of a CPG holder to comply with the terms and conditions of a Certificate of Public Good (CPG) by contacting the Consumer Affairs and Public Information (CAPI) Division in any way that is convenient for you.  Our contact information is listed below.  We will respond to you within a week and will likely have several questions to ask you. We appreciate your providing us with as much information as you can when you make a complaint.

You may use the forms accessed below to provide information about your complaint, or to review the questions that you will be asked. Please feel free to cut and paste the text into an e-mail or Word document. If you have questions or if you have problems with the links, please contact CAPI.

If you have a complaint, use this form.

If you are a CPG holder or state agency reporting a complaint, use this form.

Contact information

E-mail address: psd.consumer@vermont.gov

Consumer Hotline: 1-800-622-4496 or 1-802-828-2332

Fax: 1-802-828-2342

TTY: 1-800-734-8390

Mailing/physical address: VT Department of Public Service, Consumer Affairs Division; 112 State Street, 3rd floor; Montpelier, VT 05620-2601

About the Protocol

The Department of Public Service developed a protocol for handling complaints about the potential failure of a CPG holder to comply with the terms and conditions of a Certificate of Public Good (CPG) issued by the Public Service Board under 30 V.S.A. §§ 248 or 248a.  The focus of the protocol is to create a single location within State government to receive, track, respond to and report on all complaints of a potential CPG violation for projects that fall under 30 V.S.A. §§ 248 or 248a. The first report of complaints tracked under this protocol is due to the legislature in January 2017. For more information, please contact Carol Flint, CAPI Director.

Department of Public Service

Christopher Recchia, Commissioner
112 State Street
Montpelier, VT
05620-2601

For questions, to submit comments or to file a complaint, please go to our Contact page.