CPG Complaint Protocol

The Department of Public Service provides assistance with and researches complaints about the potential failure of a CPG holder to comply with the terms and conditions of a Certificate of Public Good (CPG) issued by the VT Public Service Board under 30 V.S.A. §§ 248 or 248a. The Department also continues to welcome public feedback about the complaint protocol. If you would like to provide feedback, you can do so by sending an email to the general consumer emailbox.

Make a Complaint

You may make a complaint about the potential failure of a CPG holder to comply with the terms and conditions of a Certificate of Public Good (CPG) by contacting Consumer Affairs and Public Information (CAPI).  Our contact information is listed below.  We will respond to you as soon as possible and will likely have several questions to ask you. We appreciate your providing as much information as you can when you make a complaint.

You may use the forms accessed below to provide information about the complaint, or to review the questions that you will be asked. Please feel free to cut and paste the text from the forms into an e-mail or Word document. If you have questions or if you have problems with the links, please contact CAPI.

If you have a complaint about a potential CPG violation, please print and complete this CPG Violation complaint form, or complete this fillable CPG Violation complaint form and upload either completed form when  filing a Consumer Complaint.  The EDocument Upload section is at the end of the online Consumer Complaint form.

If you are a CPG holder or state agency reporting a complaint received from the public, use the State Agency or CPG Holder CPG Complaint form.

CAPI Contact Information

E-mail address: psd.consumer@vermont.gov
Consumer Hotline: 1-800-622-4496
TTY: 1-800-734-8390 
Fax: 1-802-828-2342
Mailing address:
VT Department of Public Service, CAPI Division
112 State Street
Montpelier, VT 05620-2601

Quarterly Reporting

In addition to its responsibilities responding to complainants, CAPI tracks, consolidates and reports out on all CPG violation complaints. The Complaint Protocol establishes a quarterly reporting cycle and process for other entities to provide CAPI with data about any CPG complaints received or handled by that CPG holder or agency during the prior quarter.

For a CPG holder or other agency providing quarterly reporting data of CPG complaints, use the Quarterly Reporting of CPG Complaint Data form.

CPG Quarterly Complaint Data

First quarter 2017 CPG Complaints Data

Second quarter 2017 CPG Complaints Data

About the Protocol

The Department of Public Service developed a protocol for handling complaints about the potential failure of a CPG holder to comply with the terms and conditions of a Certificate of Public Good issued by the Public Service Board under 30 V.S.A. §§ 248 or 248a.  The purpose of the protocol is to create a single location within State government to receive, track, respond to and report on all complaints of a potential CPG violation for projects that fall under 30 V.S.A. §§ 248 or 248a. The first report of complaints tracked under this protocol  was filed with the legislature in January 2017. For more information, please contact Carol Flint, CAPI Director.