Consumer Affairs and Public Information


The Consumer Affairs & Public Information (CAPI) Division advocates for policies that protect consumer interests, educates consumers about utility issues, and helps people and businesses reach an informal resolution of their disputes with regulated utilities. CAPI also investigates complaints about the potential failure of a CPG holder to comply with the terms and conditions of a Certificate of Public Good (CPG). 

VT Emergency Rental Assistance Program for Utility Bills

Vt Homeowner Assistance Program

Federal Affordable Connectivity Program

Contact Consumer Affairs & Public Information

Be Ready, Plan Ahead

Safe and Secure Online

Consumer Information by Utility Type

CPG Complaints Info

File a Complaint

Financial or Payment Assistance

Lifeline Telecommunications Program

Public Involvement

Public Records

Rate Cases

Resources for People with Disabilities

Utility Consumer Protections